ASUS Says We’re “Confused“

Sponsor: Get 10% off Squarespace purchases () SUPPORT INDEPENDENT REPORTING: Grab one of our Limited Edition CyberSkeleton foil T-shirts, now with a gold and blue coloring: ASUS responded -- again -- to our coverage. The last time they did this was the same day last year, but for motherboards. This time, ASUS has responded about its warranty process in general. Unfortunately, the company has, we think, misrepresented the timeline and accused its customers of being “confused“ in a tonedeaf response. Rather than just post the improvement plan, the company had to take shots at its own customers in the process. This video marks a change for our coverage of ASUS: We are now seeking to provide deeper consumer purchasing advice, such as discussion of legal rights as consumers, and begin detailing policies that protect consumers. In this episode, we’re joined by attorney Vincent Agosta to talk about the legal side of warranty coverage. In the next episode in this series, we’ll be speaking with Nathan Proctor of PIRG Right to Repair on recommendation of Louis Rossmann to talk in great depth about how consumers can protect themselves. That’ll include right to repair discussion as well, which is an adjacent topic. Watch our first installment in this series: Has a PC hardware company scammed you? A lot of warranty rejections actually legally qualify as fraud. You can report it here: To support our work: Consider also buying one of our PC building anti-static large modmats: Or one of our copper-plated mule mugs with a thermal conductivity formula! The above options are the most direct way to help fund our ability to report how and what we want. You can also support via Patreon below. Like our content? Please consider becoming our Patron to support us: This whole thing started with an ASUS ROG Ally warranty for the defective joystick (“drift“) issue and the microSD card slot. With the Ally X on the horizon, it is painful to learn of ASUS’ treatment of its customers. TIMESTAMPS 00:00 - ASUS’ Bad Response 02:50 - The Full ASUS Statement 08:08 - Who To Trust? 13:17 - Legal Discussion: ASUS’ Statement 17:17 - Damages & Fraud 22:20 - Wrongful Shipping Cost & Magic TG Reference 26:00 - Magnuson-Moss Warranty Act Explained 32:05 - What Can Consumers Even Do? ** Please like, comment, and subscribe for more! ** Links to Amazon and Newegg are typically monetized on our channel (affiliate links) and may return a commission of sales to us from the retailer. This is unrelated to the product manufacturer. Any advertisements or sponsorships are disclosed within the video (“this video is brought to you by“) and above the fold in the description. We do not ever produce paid content or “sponsored content“ (meaning that the content is our idea and is not funded externally aside from whatever ad placement is in the beginning) and we do not ever charge manufacturers for coverage. Follow us in these locations for more gaming and hardware updates: t: f: w: Steve Burke: Host, Editing Vitalii Makhnovets: Camera, Editing Vincent Agosta: Guest, Attorney Correspondent