Nikki van Ommeren & Maike Fischer - Productionizing an unsupervised machine learning model to...

Productionizing an unsupervised machine learning model to understand customer feedback | PyData Eindhoven 2020 Have you ever had to read through over 5,000 open-text feedback responses a month? Our colleagues at ING do this all the time, spending multiple hours each week. This is why we developed an unsupervised machine learning model that clusters customer feedback with similar meaning using open-source Python libraries. === PyData is an educational program of NumFOCUS, a 501(c)3 non-p