Saying you’re sorry - 07 - English at Work shows you how to apologise

Mr Lime is not happy. He ordered grapefruit from Tip Top Trading, but he got pineapples. Time to say sorry! Anna has to apologise and sort everything out. How embarrassing! For more English at Work and other great content:: TRANSCRIPT Narrator: Ah hello! Welcome back to Tip Top Trading – the UK’s leading wholesaler of imitation fruit. Today you’re joining us in the middle of the action! Anna is with an important client Mr Lime, from Citrus Ventures. He’s angry and she’ll have to calm him down. She could cope brilliantly here or this could be a horrible mess! Anna: Well Mr Lime, how can I help you? Mr Lime: On Monday I was meant to receive 8,000 plastic grapefruit from Tip Top Trading. Anna: Yes. Mr Lime: The delivery was made on Tuesday. Anna: Oh dear. Mr Lime: And instead of 8,000 plastic grapefruit, I got 800,000 plastic pineapples! Narrator: Right Anna, this is serious. You’re going to have to apologise and show that you really mean it