How Alepo’s digital transformation modernized Eswatini Mobile’s network

Eswatini Mobile is a leading provider of prepaid and postpaid voice and data services in the Kingdom of Eswatini. With a swiftly growing subscriber base, the operator faced frequent network disruptions and downtime. To prevent these outages, it decided to replace its legacy SaaS BSS with Alepo’s flexible and stable Digital BSS. Alepo’s Digital BSS was deployed on-premises and close to the mobile core. It helped the operator eliminate network connectivity issues. In addition, the digital transformation also enabled rapid offer creation capabilities, digitized customer experience, and reduced maintenance costs by switching from a multi-vendor setup to a single vendor environment. Alepo’s Global Technical Assistance Center (GTAC) provided managed services, ensuring its system worked seamlessly for the operator with no glitches. In just a few months, the deployment helped increase customer engagement and reduced sales and marketing efforts, improving revenue. It reduced OPEX, lowered churn, and more. Download the case study to read the full success story: #DigitalBSS #DigitalTransformation #businesssupportsystem #Telecom #eswatini