COS - 249 - Training the Team for Recommendations and Hard Conversations

Dr. Andy Roark engages in a dynamic conversation with Certified Veterinary Practice Manager, and Licensed Veterinary Technician, Bash Hallow. Together they delve into the art of navigating difficult conversations within veterinary practice and the significance of understanding clients’ needs for effective communication. This episode is brought to you by the Purina Institute. LINKS: Purina Institute CentreSquare Get the new Purina Institute Clinical Nutrition Handbook for free! The Purina Institute Bash Halow Consulting Better Solutions and Employee Engagement with Design Thinking ABOUT OUR GUEST: Bash Halow CVPM, LVT, is a graduate of the College of William and Mary, a certified veterinary practice manager and a licensed veterinary technician. As a veterinary business advisor and a veteran practice manager with more than 23 years of experience, Mr. Halow has helped dozens of veterinary hospitals understand how to build stronger teams and responsibly and ethically grow their businesses. He is a frequent contributor to DVM 360, Vetted and other publications like AAHA Trends and Today’s Veterinary Business. He is a member of the advisory board for the Fetch360 veterinary conferences. He has been an invited speaker at all the major U.S. veterinary conferences including AVMA, AAHA, VMX, Western, Midwest, CVC, IVECCS; state associations, and international conferences like APVC, OVMA, the Alberta Veterinary Medical Association and addressed the Veterinary Management Association at the House of Lords, London, in June 2018. He is a member of the American Animal Hospital Association, the PVMA, founder and member of the New Jersey Veterinary Hospital Management Association, founder of the Big Apple Veterinary Management Association in New York City, and proud member of the Veterinary Hospital Managers Association. Mr. Halow was the 2013 recipient of the Pennsylvania Veterinary Medical Association’s President’s Award for management education in the state of Pennsylvania. He resides in New York City.