Mahindra Comviva Interview | Amit Sanyal | Customer Experience In Latin America

In this video, Amit Sanyal is the assistant vice president & joint head for the consumer value solutions business of mahindra comviva. He shares his views on the best practices and key challenges in this space. The Latin american telecom space is characterized by multi-SIM cards per customer and marginally declining ARPU’s and EBITDA. In this context, CXM tools such as data analytics attain centre stage. Subscribe for more videos: Visit our Website