Social Services Are Broken. How We Can Fix Them | Hilary Cottam |

When a family falls into crisis — and it sometimes happens, thanks to unemployment, drugs, bad relationships and bad luck — the social services system is supposed to step in and help them get back on track. As Hilary Cottam shows, in the UK a typical family in crisis can be eligible for services from more than 70 different agencies, but it’s unlikely that any one of them can really make a difference. Cottam, a social worker herself, asks us to think about the ways we solve deep and complex social problems.